Shipping Policy
At Luvira, we work with trusted suppliers to bring you quality products from around the world. Please review our shipping policy below for details on processing times, delivery estimates, and related information.
Order Processing Time
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has shipped, you will receive a confirmation email with tracking information (when available).
Shipping Times
Since we work with international suppliers, delivery times vary depending on your location and the destination country's customs processing.
| Destination | Estimated Delivery Time (after dispatch) |
|---|---|
| International | 7–12 business days |
Please note: total delivery time = processing time (1–2 days) + shipping time (7–12 days), so please allow up to 14 business days from the time you place your order to receive your package.
Factors That May Affect Delivery
Delivery estimates are not guaranteed and may be affected by:
- Customs clearance procedures in the destination country
- Public holidays or peak seasons (e.g., Black Friday, Christmas)
- Weather conditions or carrier delays
- Incomplete or incorrect shipping addresses
- High order volumes
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 2–5 business days for tracking information to update after dispatch.
Customs, Duties & Taxes
Orders shipped internationally may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
Multiple Items / Split Shipments
If you order multiple items, they may ship separately from different fulfillment centers and could arrive at different times. This is normal and does not indicate an issue with your order.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at [support email] — we'll do our best to update it before dispatch.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at [support email] and we'll investigate with the carrier on your behalf.
Contact Us
If you have any questions about your order or this shipping policy, reach out to us at:
📧 [support email]